Everything you need to know about how Kept works — for residents and property teams alike. More questions? Reach us at hello@livekept.com.
Nope. Most of our residents aren't home during their clean. When booking, you'll share how you'd like us to enter: an access code, a key or permission left with the front desk, letting us in yourself, or any other instructions that work for you.
All visits will include:
Please note our service does not include laundry, organization, heavy buildup, hoarding conditions, pet waste, interior oven or fridge cleaning, or moving heavy furniture.
Cancellation Policy
Adjustments to your scheduled cleanings can be made at any point through the booking link you receive upon confirmation and subsequent reminder notices. We simply ask for at least 24 hours' notice for any scheduling changes. Cancellations or reschedules made within 24 hours of your scheduled clean will incur a $65 service fee, as our team reserves that time specifically for your home and we're often unable to refill the appointment on short notice.
Time will vary based on your residence size, frequency, and upkeep but we typically advise allowing about 2 hours for our team to complete a standard clean.
Kept's professional staff are uniformed and onsite in your building multiple days a week, so say hello! Our team members are carefully selected, reviewed, and trained, and we work to assign consistent teams to your building so they become familiar faces in your community.
Payment is collected at the time of booking through our online portal. Your card will be charged automatically before each recurring clean. No invoices, no hassle.
Kept operates on a set schedule within your building. If you don't see a time that works, check back as slots open up when other residents reschedule or cancel. As demand grows we'll continue adding days and time blocks, so be sure to fill out the form on our residents page to stay in the loop on new availability.
Kept is fully insured and bonded. Any damage concerns should be reported to hello@livekept.com within 24 hours of your clean so we can review and respond appropriately.
Kept partners directly with property management to offer in-building housekeeping as a resident amenity. If your building is not yet partnered with Kept, reach out and we'll walk you through exactly how it works for your property.